At SafeHouse Devices, we’re committed to providing top-quality security solutions with complete transparency. Below you’ll find answers to our most common questions about products, shipping, payments, and more.
About Our Products
Q: What types of security products do you specialize in?
A: We offer comprehensive security solutions including surveillance equipment (CCTV, covert cameras), alarms (smoke, carbon monoxide, burglary), anti-theft devices, air filtration systems, and specialized items for combatting domestic violence or arson attempts. Our products range from basic home security to advanced professional systems.
Q: Are your surveillance devices legal in my country?
A: Most of our products are globally compliant, but some covert surveillance items may have restrictions depending on local laws. We verify compliance during checkout and will notify you if any items can’t be shipped to your location. When in doubt, contact us at [email protected] before ordering.
Q: How discreet is your packaging for sensitive security items?
A: All products ship in plain, unmarked boxes with no external indication of contents—especially important for covert security equipment. We understand privacy is paramount in security matters.
Ordering & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, encrypted transactions.
Q: Is my payment information secure?
A: Absolutely. We use bank-level encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant systems.
Q: Can I get a receipt for business purchases?
A: Yes, detailed receipts are automatically emailed after purchase and can include business tax information upon request. Contact our accounting team at [email protected] for customized invoices.
Shipping & Delivery
Q: How long does delivery take?
A: After 1-2 business days for processing:
- Standard Shipping: 10-15 days via DHL/FedEx ($12.95)
- Free Shipping: 15-25 days via EMS (orders over $50)
Q: Do you ship internationally?
A: Yes, we ship globally except to parts of Asia and certain remote regions. Duties and taxes are calculated at checkout for most destinations, and we handle all customs documentation.
Q: What should I do if my package arrives damaged?
A: Do not sign for damaged deliveries without noting the damage on the receipt. Contact us immediately at [email protected] with photos of the damage for expedited resolution.
Returns & Warranty
Q: What’s your return policy?
A: We offer a 15-day return window from delivery date. Items must be unused, in original packaging with all accessories. Contact us to initiate returns—most refunds are processed within 3 business days of receiving the return.
Q: Are there items that can’t be returned?
A: For security reasons, certain opened surveillance devices and personal safety items (like anti-arson products) may be non-returnable unless defective. We’ll clarify during the return request process.
Q: What if my security device malfunctions?
A: Most products come with a 1-year manufacturer warranty. Contact our Security Specialists at [email protected] for troubleshooting or warranty claims—we often resolve issues without requiring returns.
Technical Support
Q: Do you provide installation guidance?
A: Yes! We offer detailed manuals with all products and can provide:
- Setup videos for complex systems
- Recommended security configurations based on your needs
- Professional installation referrals in your area (additional cost)
Q: How do I maintain my security equipment?
A: Maintenance varies by product:
- Cameras: Clean lenses monthly with microfiber cloth
- Alarms: Test weekly, replace batteries annually
- Air Filters: Replace every 3-6 months depending on usage
Still Have Questions?
Our security specialists are available at [email protected] to address any concerns not covered here. We typically respond within 1 business day.
Physical Address:
SafeHouse Devices
2721 Lindsay Avenue
Louisville, KY 40206
United States