At SafeHouse Devices, we stand behind the quality of our security products just as we protect your privacy. If you need to return or exchange an item, our discreet and efficient process ensures your security remains uncompromised.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be in original, unopened packaging with all security seals intact
  • Return request must be initiated within 15 days of delivery
  • Original proof of purchase is required

Security Note: For your protection, all return shipments are processed with the same discretion as our outgoing orders. Return labels will show only “SHD Returns” as the descriptor.

Non-Returnable Items

Due to the sensitive nature of certain security products, the following items cannot be returned or exchanged:

  • Opened or activated security devices (alarms, cameras, CCTV systems)
  • Covert recording equipment and audio bugs
  • Personal safety items from our Combat Domestic Violence section
  • Custom-configured security systems

Return Process

  1. Initiate Your Return: Email our security team at [email protected] with “Return Request” in the subject line (template provided below).
  2. Receive Authorization: Our team will respond within 24 hours with a Return Authorization Number (RAN) and discreet shipping instructions.
  3. Package Securely: Repackage the item in its original security packaging. Include the RAN clearly visible on the exterior.
  4. Ship Discreetly: Use the provided return label (standard return shipping costs apply unless the return is due to our error).

Exchange Process

Follow the same steps as the return process, clearly stating in your email that you wish to exchange the item. Specify the replacement product from our catalog.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (credit cards via PCI-compliant systems, PayPal to original account)
  • Refund Visibility: 3-10 business days depending on your financial institution

Return Request Template

Subject: Return Request – [Order Number]

Dear SafeHouse Devices Security Team,

I would like to initiate a return/exchange for my recent order (#[insert order number]). Below are the details:

  • Product Name: [Product name from invoice]
  • Reason for Return: [Brief explanation]
  • Requested Action: [Refund / Exchange for (specify product)]
  • Original Purchase Date: [Date]

Please provide return instructions at your earliest convenience.

Sincerely,
[Your Full Name]
[Contact Email]
[Contact Phone – Optional]

Special Considerations for Security Products

We understand the sensitive nature of security purchases. For returns of domestic violence prevention equipment or covert security devices:

  • All communications will maintain maximum discretion
  • Billing descriptors will remain generic (“SHD Retail”)
  • Return shipping labels will show no product information

For any questions about our returns policy, contact our Security Support Team at [email protected] or +1 (502) XXX-XXXX.

Last Updated: [Insert Date]