Term and Conditions

Last Updated: [Insert Date]

1. User Obligations and Responsibilities

1.1 Account Security

When creating an account, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized account activity

1.2 Legal Compliance

You agree to:

• Use our products only for lawful purposes in compliance with local regulations
• Not use our security equipment for illegal surveillance or harassment
• Assume responsibility for understanding and complying with laws regarding security devices in your jurisdiction

1.3 Age Restrictions

You must be at least 18 years old to purchase from SafeHouse Devices. Certain security products may require proof of age or special authorization.

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions but:

• Images are for illustrative purposes only
• Technical specifications may change without notice
• Some security devices may require professional installation

2.2 Restricted Products

Certain items have special handling requirements:

• Covert recording devices may be subject to local privacy laws
• Domestic violence prevention products require responsible use
• We reserve the right to refuse sale of sensitive security equipment

2.3 Services

We offer:

• Discreet shipping worldwide (excluding certain Asian countries and remote regions)
• Secure payment processing
• Limited technical support for security products

3. Orders and Payment

3.1 Order Process

All orders are subject to:

• Product availability
• Additional verification for high-value security equipment
• Processing within 1-2 business days after payment confirmation

3.2 Payment Methods

We accept:

• Visa, MasterCard, JCB
• PayPal
• All transactions are processed securely with PCI-compliant systems

3.3 Pricing

Prices are:

• Shown in USD unless otherwise specified
• Subject to change without notice
• Exclusive of any applicable taxes or customs duties

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
• Free Shipping (via EMS for orders over $50): 15-25 business days after dispatch

All packages are shipped in plain, unmarked boxes showing only “SHD Retail” as sender.

4.2 International Orders

Customers are responsible for:

• Any customs fees or import duties
• Compliance with local laws regarding security equipment
• Providing accurate delivery information

5. Returns and Refunds

5.1 Return Policy

Our discreet return process requires:

• Returns initiated within 15 days of delivery
• Items in original, unopened packaging with security seals intact
• Original proof of purchase

5.2 Non-Returnable Items

The following cannot be returned:

• Opened/activated security devices (alarms, cameras, CCTV)
• Covert recording equipment and audio bugs
• Personal safety items from our Combat Domestic Violence section
• Custom-configured security systems

5.3 Refund Process

Refunds are issued:

• Within 3-5 business days after return inspection
• To the original payment method
• Excluding original shipping costs (unless return is our error)

6. Intellectual Property

All content on safehousedevices.com is our property, including:

• Product designs and specifications
• Website content and graphics
• Branding and logos

You may not reproduce, modify, or distribute any content without our written permission.

7. Liability Limitations

7.1 Product Use

SafeHouse Devices is not liable for:

• Misuse of security products
• Incorrect installation or configuration
• Failure of products to prevent security breaches

7.2 Website Use

We are not responsible for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Third-party actions that affect your use of our site

7.3 Maximum Liability

Our total liability for any claim related to our products or services is limited to the purchase price of the item in question.

8. Privacy and Security

We handle all customer information with strict confidentiality:

• Billing descriptors show only “SHD Retail”
• Order details are stored securely and accessed only by authorized personnel
• We never share customer information except as required by law

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky. Any disputes shall be resolved in the courts of Jefferson County.

11. Contact Information

For questions about these Terms:

SafeHouse Devices
2721 Lindsay Avenue
Louisville, US 40206
Email: [email protected]
Phone: +1 (502) XXX-XXXX